Balpreet Singh - Senior Technical Product Manager

Profile

Senior Technical Product Manager with 15+ years of experience translating complex engineering, business, and customer needs into shipped enterprise products. Strong background in AI-led automation, GenAI workflows, technical product strategy, delivery governance, and stakeholder alignment across B2B and mission-critical environments.

Experienced in shaping roadmaps, writing clear product requirements, coordinating cross-functional execution, and turning emerging AI capabilities into practical internal and customer-facing products. Current focus includes LLM-powered analysis, MCP/A2A concepts, AI-assisted development, agentic workflows, and intelligent automation for faster decision-making and delivery.

Professional Experience

Senior Technical Product Manager - AI Products & Delivery

Airtel International Limited (AIL)

Dec 2019 - Present

Led AI-powered product initiatives for log intelligence and assisted issue resolution using Ollama-based LLM workflows, reducing MTTR by 30% and automating 40% of routine resolution paths.
Defined product requirements, prioritization logic, and delivery milestones for AI-driven analysis tools, aligning engineering execution with leadership, operations, and business stakeholder needs.
Built an MCP-integrated AI product concept for automated root cause analysis, correlating technical signals into guided investigation flows for faster decisions and repeatable playbooks.
Owned delivery coordination for enterprise platform initiatives, balancing roadmap scope, release readiness, dependencies, risks, and measurable outcomes across distributed teams.
Delivered executive-facing performance and product insight dashboards using ReactJS and TypeScript, giving stakeholders real-time visibility into adoption, service health, and decision metrics.
Automated database maintenance and product support workflows across MSSQL, MongoDB, and PostgreSQL using Python scripts enhanced with AI-assisted analysis.
Mentored engineering teams on product-minded execution, clearer requirements, collaborative delivery practices, and stakeholder communication.

Technical Product Manager - Release Automation & Delivery

Apollo Munich Health Insurance, now HDFC Ergo

Mar 2018 - Dec 2019

Managed release automation and deployment delivery initiatives, improving predictability for product releases, testing cycles, and production readiness.
Translated business, support, and engineering requirements into actionable delivery plans for automated deployment, validation, and environment readiness workflows.
Coordinated incident and support process improvements with cross-functional teams, using recurring issues as inputs for backlog prioritization and product/process change.
Led annual performance-readiness planning for peak season, coordinating test scope, risks, execution timelines, and stakeholder reporting.

Senior Technical Analyst - Product & Client Delivery

ELI India

Jun 2016 - Mar 2018

Partnered with international clients across Canada and Australia to capture business needs, clarify scope, and support delivery of SaaS product capabilities.
Travelled to Australia for client interaction, business analysis, requirement discovery, and delivery alignment with customer stakeholders.
Produced product, user, system, and process documentation to improve delivery clarity, onboarding, supportability, and stakeholder adoption.
Supported SaaS product improvements by connecting client feedback, operational learnings, and engineering execution.

Technical Analyst - Business Products

Religare Health Insurance

Mar 2014 - Jun 2016

Delivered customer-facing business product projects, converting stakeholder goals into functional scope, technical delivery tasks, and launch plans.
Improved development team processes to make product delivery smoother, more predictable, and easier to coordinate across functions.
Directed the Online Partner Portal workstream and supported complete product integration across business and technology teams.
Contributed to the development and launch of multiple web applications for insurance business workflows.

Software Engineer - Enterprise Applications

R Systems

Aug 2011 - Mar 2014

Built enterprise web and mobility applications for international clients using Microsoft .NET technologies and service-based architectures.
Worked with US and UK-based client delivery teams to implement requirements, resolve issues, and deploy production-ready applications.
Contributed to application architecture, implementation, issue resolution, and post-delivery stabilization across multiple engagements.