AI Technical Product Manager with 14+ years of experience driving product strategy, delivery, and go-to-market for enterprise AI/ML platforms and data-driven products. Proven track record of defining product vision, writing PRDs, managing cross-functional teams, and shipping AI-powered products — from intelligent automation platforms to LLM-integrated analytics tools. Deep technical fluency across cloud infrastructure, distributed systems, and modern AI stacks enables effective collaboration with engineering and data science teams. Pursuing advanced management education in AI & Digital Transformation to align technology innovation with business outcomes.
Professional Experience
Technical Product Manager — AI Platforms
Dec 2019 — Present
Airtel International Limited (AIL)
- Defined product vision and roadmap for an AI-powered intelligent operations platform using LLM technology, driving 30% reduction in mean time to resolution and automating 40% of routine workflows
- Authored PRDs and led end-to-end delivery of an enterprise observability product (Prometheus + Grafana), improving detection accuracy by 30% and reducing false alerts — directly impacting customer SLA metrics
- Conceptualized and launched an MCP-integrated AI platform for automated root cause analysis, coordinating across 5+ engineering teams from ideation to production release
- Drove product strategy for cloud migration of enterprise applications to AWS, defining success KPIs (99.9% uptime) and managing stakeholder alignment across business and engineering
- Defined user stories and managed delivery of real-time executive dashboards (ReactJS + TypeScript), translating business requirements into actionable engineering specs
- Championed Infrastructure as Code initiative — built business case, defined adoption roadmap, and measured outcomes (60% reduction in deployment time across multi-cloud environments)
- Led cross-functional team of engineers and analysts, establishing Agile practices, sprint planning, and OKR-driven performance tracking
Product Manager — DevOps & Automation
Mar 2018 — Dec 2019
Apollo Munich Health Insurance (Now HDFC Ergo)
- Owned the product lifecycle for CI/CD automation tools — from requirements gathering to launch — reducing release cycles from weeks to days
- Defined and tracked product KPIs for platform reliability, driving continuous improvement in system uptime and incident response
- Led annual capacity planning and performance testing strategy, ensuring product scalability for 2x peak traffic surges
- Managed stakeholder relationships across engineering, QA, and business teams to align product priorities with organizational goals
Senior Product Analyst — Client Delivery
Jun 2016 — Mar 2018
ELI India
- Managed international client engagements (Canada, Australia) — led on-site discovery, requirements workshops, and product roadmap alignment
- Defined product requirements for SaaS observability tools, establishing monitoring standards adopted across the organization
- Owned product documentation — architecture specs, user guides, and process workflows — improving cross-team alignment and onboarding
Product Analyst — Digital Products
Mar 2014 — Jun 2016
Religare Health Insurance
- Directed the Online Partner Portal product end-to-end — requirements gathering, backlog prioritization, development coordination, and go-to-market launch
- Drove process improvements across the development team, introducing Agile workflows that improved delivery velocity
- Launched multiple customer-facing web applications, managing the full product lifecycle from concept to production
Software Engineer
Aug 2011 — Mar 2014
R Systems
- Built enterprise B2B applications for US and UK clients, gaining deep technical foundation in software architecture and delivery
- Managed full development lifecycle — design, implementation, testing, deployment, and post-launch support